Terms & Conditions

TERMS AND CONDITIONS: Your purchase or use of products and services ("Programmes") offered by Kaplan Test Prep, a division of Kaplan, Inc. ("Kaplan") are subject to these terms and conditions. Please read these terms carefully and contact us if you have any questions.


Programme Fees: You must pay your tuition in full prior to your course start and prior to receiving your course materials. All prices are inclusive of VAT (where applicable) and are subject to change without notice. Discounts, promotions and special offers may not be combined.


Class Schedule and Location: Class schedules and locations are subject to change and/or cancellation. Kaplan will notify you of any changes or cancellations and available alternatives.


Course Material and Copyright: All course materials that you receive and to which you have access during your enrolment are protected by copyright law and are meant for your personal use only.


You agree not to reproduce, re-distribute, share, sell, auction, or give away any such materials either during or after your enrolment. Violation of this agreement is harmful to Kaplan, unfair to all tuition-paying students, and may subject you to dismissal from the Kaplan Programme, civil penalties and even the possibility of criminal prosecution.


Your enrolment cannot be shared, re-sold, auctioned, or transferred to another person in any manner. Your enrolment may not be split between courses


If a student is found to be in violation of these rules, the student will be subject to disciplinary and legal action, including but not limited to any or all of the following:

  • Immediate removal from the facility and termination of enrolment in the Programme;

  • Forfeiture of tuition paid and any refund due for any unused portion of the Programme;

  • Excluded from enrolling in any future Kaplan Programmes; and

  • Possibility of criminal prosecution. Willful Infringement of copyrighted works may result in imprisonment of up to two years and £50,000 in fines.


Student Code of Conduct: As part of Kaplan's commitment to our students’ success, we seek to provide an optimal learning environment and expect students to conduct themselves in a manner that is considerate of those around them. You agree to abide by the rules and regulations of your Kaplan centre. Any disruptive behaviour may result in termination of your course.


Privacy Policy & Data Protection: To view our policies on how we use student information and the privacy policies we have in place, visit our Privacy Policy page.


Technical Requirements: You will be responsible for meeting and maintaining the minimum technical requirements for your selected purchase in order to access certain features of your Programme. Minimum technical requirements can be found on your course syllabus.


Guarantee: Select Kaplan Programmes to prepare for undergraduate or graduate admissions examinations offer a higher score guarantee (HSG) which may qualify for money back or free repeat of the Programme. First, Click Here to determine if your Programme is eligible for a guarantee offer. If a third party purchased the Programme on your behalf or if your Programme was purchased through an authorised reseller instead of directly through Kaplan, you may not qualify for this guarantee offer.


Programme Cancellations: Refunds are not available once a Programme has ended or your online access has expired. Refund policies vary by Programme. Click Here for information specific to your Programme. Refunds may not be combined with free repeats under the Guarantee. To qualify for a refund you must return all materials. Shipping fees are non-refundable. If your tuition was paid by a third party any refund due will be paid to that third party. In no event may a refund exceed the amount that Kaplan received for the Programme.


Extensions: Kaplan's online courses follow a time-based curriculum and must be utilised within the time allotted. Kaplan will not approve requests for free extensions based on personal issues, which include but are not limited to ISP connection problems, time constraints, PC incompatibility, etc.

Extension requests due to access/service interruptions caused by Kaplan's website or server may be provided as a one-time courtesy for up to a maximum of five days. You may be eligible to purchase an extension on your course. Click here to see the extension options for your programme.


Course Freezes and Postponement: Kaplan courses must be utilised within the enrolment time allocated. Kaplan will not freeze courses once preparation has begun.


If you have not started your course and need to postpone your enrolment, you must give written notice to Kaplan by email to global.support@kaplan.com. Courses cannot be postponed for more than 6 months from date of enrolment.


Promotions and Offers: As a UK office of Kaplan Test Prep, we do not have the same promotions and offers as Kaplan Test Prep or other divisions of Kaplan in the USA.


Background Checks: Background checks are carried out on staff employed by Kaplan Test Prep in accordance with the law and company policy in the country in which they are employed by Kaplan.